Your FAQ Guide

GENERAL

  • Do you have a store?

    You're looking at it! kimPrints is an online retail store and wholesale design company store based in the the Preppy Mecca of Greenwich, CT. We currently do not have a physical retail location and we operate exclusively online and through stores.

SHIPPING QUESTIONS

  • Do you offer free shipping?

    We do! We offer free standard domestic shipping on all orders over $50. No coupon code is required!

  • Do you offer international shipping?

    We do! All available locations will be shown at checkout.

  • Will I receive a tracking number for my shipment?

    Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment.

  • I paid for 2nd Day Air, why did it take 6 days to arrive?

    Please remember that the shipping method you choose is the time is only for the time it takes for your completed order to be mailed from our warehouse in Connecticut to your address. It does not affect the processing time.  If you pay for overnight shipping, it only means that once the order has processed, it will THEN be sent overnight.

  • What happens if my package is returned?

    We will contact you via email as soon if your package is returned to our warehouse. If the package was returned due to an inaccurate or incomplete address, we will ask that you pay an additional standard shipping charge for the second shipment.

TURN AROUND TIME

  • How long does it take to get an order?

    The current turn around times are posted on each page. They vary from 1-2 for stock products and 5-7 days for personalized orders.

  • What is processing time?

    Processing time refers to the amount of time it takes for our staff to make the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left our facility. Please consider the shipping method you chose at checkout to better calculate the entire turn-around time. During busy seasons or holidays, these items can take up to an extra week due to the volume of orders.